Privacy policy

Bonocchio Vision Care Center, located at Frederikstraat 13, 2514 LA in The Hague, is responsible for the processing of personal data as shown in this privacy statement.

1. Privacy Policy Bonocchio Vision Care Center
Bonocchio is an optical store. We provide eye care to our customers. In doing so, we process privacy-sensitive information, also known as personal data. In some cases we work together with other organizations or companies. We believe it is very important that personal data is handled with care. Personal data is therefore carefully processed and secured by us. In doing so, we adhere to the requirements of privacy legislation. This means, for example, that we:

• Clearly state for which purposes we process personal data. We do this through this privacy statement;
• Limit the collection of personal data to only the personal data that is necessary for the purposes for which they are processed;
• First ask for explicit permission to process your personal data in cases where your permission is required;
• Do not pass on your data to third parties, unless this is necessary to provide the requested service or when we are legally obliged to do so;
• When we share your data, make agreements with third parties to ensure, among other things, that it is not used for other purposes;
• Take appropriate security measures to protect your personal data and also requirements of parties that process personal data on our behalf;
• Respect your right to provide, correct or delete your personal data upon your request.

If you would like to contact us regarding this privacy statement, you can do so via the contact details below.

By phone: +31 (0) 70 3636 092
Tuesday to Friday from 9.30am to 5.30pm
Email: info@bonocchio.com

2. Use of personal data
When using our services and products, you leave certain information with us. This can be personal data. We do not always process all the data below. That depends on which services and products you choose to use. We can process the following personal data from you:

• Name
• Address
• Email address
• Date of Birth
• Gender
• IBAN
• Age
• Customer number
• Phone number
• Measurement data (refraction, anamnesis, audiogram, data regarding eye and ear health)
• Order data (description, characteristics and price of purchased products and services)
• Financial data (payment history, outstanding accounts, etc.)

3. Purposes
We process the above data for one or more of the following purposes (also depending on which services or functionalities you use):

• To offer you the opportunity to order articles by telephone or by visiting our store.
• To inform you about the aftercare associated with the purchased product or service.
• To process your order and to inform you about its progress.
• To process your complaint about a company or your response to a complaint.
• To find out which topics affect consumers in order to improve our products and services.
• To communicate with you by sending electronic newsletters and / or mail.
• To provide you with personalized advertisements and content on our website.
• To send you personalized newsletters based on your interests.
• To process your data for possible participation in competitions and other promotions, so that we can reach you when you have won something and to improve our services.
• To answer your questions or handle your complaints via social media, e-mail, by post or by telephone.
• To improve our website.

4. Provision to third parties
We pass on the information you provide to third parties, if this is necessary for the delivery of or services regarding the products ordered or services requested by you. For example, we use a third party to have your ordered items delivered by the postman. When we provide your data to a third party, we ensure (with an agreement) that your data is not used for other purposes. We also agree that your data will be deleted as soon as it is no longer needed. Furthermore, we will not provide the information you provide to other parties, unless this is legally required or permitted. For example, it is possible to dat the police request data from us in the context of a fraud investigation. In that case, we are legally obliged to provide this information.

5. Secure and store
We take appropriate security measures to limit misuse of and unauthorized access to your personal data. For example, we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are regularly checked. We do not keep the data longer than necessary. This means that we keep the data for as long as necessary to provide the service you have requested. Exceptions to this are the data that we have to keep longer, because the law obliges us to do so.

6. Websites of third parties
This statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these websites will handle your personal data in a reliable or safe manner. Always read the privacy statement of this website before using the relevant website, for more information about the way in which they handle your data.

7. Minors
If you are 16 years old or younger, you may only use our website under the supervision of your parents or legal representatives.

8. Changes to this privacy statement
We may change this privacy statement from time to time. Changes will be published on our website. We never use your data for other purposes without permission. It is therefore advisable to consult this privacy statement regularly so that you are aware of these changes.

9. View and change your data
To view and change your data, please contact the administration of Bonocchio with the following data:

By phone: +31 (0) 70 3636 092
Tuesday to Friday from 9.30am to 5.30pm
Email: info@bonocchio.com

In order to prevent abuse, we ask you to identify yourself adequately by sending a copy of valid proof of identity with a written request for access. Do not forget to shield your citizen service number and passport photo on the copy. For example, you can use the “CopyID” app for this.

10. Dutch Data Protection Authority
Of course we are happy to help you if you have any complaints about the processing of your personal data. Should you nevertheless not come to an agreement with us, you also have the right under privacy legislation to submit a complaint to the privacy supervisor, the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority .

11. Entry into force
This (renewed) privacy statement came into effect on May 24, 2018